Thank you for providing us with your personal information. Ovolo respects and values the privacy and protects the personal information of others who we engage with, including you.
This Collection Notification Statement is issued by the Ovolo Hotels Group of Companies (collectively referred to as “Ovolo”, “OMG”, “Ovolo Hotels”, “we”, “us” or “our” in this Collection Notification Statement), which includes the direct and indirect subsidiaries of Ovolo Group and covers information that we collect and use in the course of our business. When we mention “Ovolo”, “OMG”, “Ovolo Hotels”, “we”, “us” or “our”, we are referring to the relevant company in the Ovolo Hotels Group that processes your personal information. Your information may also be collected and used by Ovolo branded hotels.
We confirm that you recently provided us with the following personal information or we collected that information from a third party or external source which may include: Name; Address; Identification details as to proof of identity; Property details; Phone; Email; Organisation; Position; Employment details; Financial information.
You may also have provided us with other personal information, such as accounting or financial information, drivers licence, tax file number, passport, birth certificate, or other proof of identity documents and other sensitive information including medical information, detail of your ethnic origin, religious belief or other preferences (some of which may be collected inadvertently). We have not detailed that information here for security reasons.
In some cases, our collection of your personal information may be permitted/required by law. The main purpose for which we have collected your personal information includes one or more of the following:
We may also collect information from 3rd parties which they have provided to us, including with your consent, such as where you are a guest in our accommodation, restaurant or facility services.
If we do not collect this personal information from you, we may be unable to properly provide services and/or advice to you or your business, or the nature and extent of those services may be limited.
Ovolo will use the personal information collected for various activities. These are outlined in our Privacy Policy located on our website. Occasionally, we may disclose your personal information to third parties in accordance with our Privacy Policy and our legal obligations.
We may share your personal information with third parties who we contract to assist us to provide the services required by us to provide our services or requested by you. Those third parties may include third party booking sites, IT providers, service providers who assist us in performing our services such as our lawyers, accountants and auditors, third party providers from whom you have requested products or services, event organisers, other professional advisers and providers who are contracted to us. We may also acquire personal information from others if necessary for the performance of our functions. If we provide your personal information to those persons, we will require that they protect your information in the same way we do. We will not sell your personal information without your written consent and only where permitted by law. We may also disclose your personal information to law enforcement agencies, as required by law.
Your personal information may be accessible to other entities to fulfil the purposes identified above or for some other related purpose which you have consented to or for which you would reasonably expect us to use the personal information. We may also store, process or back-up your personal information on computer servers or networks which are located overseas or in “the cloud”, including where services are performed by service providers who are located overseas. Where your personal information is provided to overseas entities, we will notify you as required by the Privacy Act, including by updates to our Privacy Policy and will take all necessary steps to ensure that the security of the information is maintained and that it is used consistent with this policy and our obligations under the Privacy Act.
We take steps to ensure the security of your personal information. Those steps are further detailed in our Privacy Policy. In the event that your personal information is compromised, we will take all reasonable steps to recover the information and shall notify you in the event of a notifiable data breach.
In the event that Ovolo, or an aspect of our business, is acquired, transferred or merged with another company, we may disclose your personal information to the prospective or actual purchasers on the basis set out in our Privacy Policy.
You may request to access or correct/update the personal information that we hold about you at any time. Please refer to the Privacy Policy on our website for information relating to how you can access and correct your personal information and the circumstances in which access may not be available.
At all times, Ovolo will seek to comply with its Privacy Policy, the Australian Privacy Principles and the Credit Reporting Code. You may complain about our handling of your personal information at any time. Our Privacy Policy on our website contains further information relating to how you may make a complaint and how we will deal with such a complaint.
We will dispose of, or destroy your information within a reasonable time of it no longer being required by us to undertake the provision of our services or advice and shall regularly review the information which we hold to consider whether it is no longer required.
You may request further information, express concerns and/or queries about the way we manage your personal information by contacting us. Please see contact details on our website:
Website: https://www.ovolohotels.com/
