Dog Friendly Accommodation at Ovolo Hotels

Terms and Conditions

All Ovolo and By Ovolo hotels offer dog-friendly accommodation. To maintain harmony, we ask our guests who bring their dogs to follow our terms and conditions so that everyone can have an amazing stay:

• All pup stays must be booked using the V.I.Pooch package available via our website or directly with the hotel. This enables us to appropriately allocate a suitable room and prepare for our VIP arrival.​
• V.I.Pooch stays are limited to certain room types and availability varies per hotel.
• For Ovolo South Yarra, please refer to our offer titled “V.I.Pooch | Luxury Pet-Friendly Accommodation (Ovolo South Yarra)” as conditions differ.
• For Ovolo The Valley, the twin bed is not available for the V.I.Pooch offer.
• Our V.I.Pooch package automatically includes accommodation for 1 x fur-baby. We do accept a maximum of 2 x fur babies per room, however, this must be confirmed with the hotel prior to your arrival to assure the availability of a suitable room type. There is an additional charge for the extra pooch as follows: Australian hotels $100 AUD, Hong Kong hotels $500 HKD, Bali hotel IDR 100,000 – all rates quoted are per night.​
• We accept pooches of all shapes and sizes, Ovolo welcomes all!​
• Pooches are restricted from food service areas, in line with government regulations, however, all hotels offer a space for you to enjoy food and beverage with your pooch either in an outdoor space or outside of food service areas.​
• Pooches are not permitted to enter leisure facilities including gyms and pool areas except in Mamaka Bali where they are permitted poolside.​
• Your pooch must be house-trained and well-behaved. Should your pooch cause a disturbance to other guests you will be issued a warning. Continual disturbance will result in the cancellation of your accommodation reservation, without a refund.​
• Pooches must be leashed when cruising in our public areas and never be left alone in your room.​
• Pawrents must ensure that they are taking their pooch for regular bathroom breaks and assure that pooches are not left unattended in rooms or vehicles.​
• If your fur-baby requires walkies or fur-babysitting, we recommend using Madpaws (AUS) pet sitting services or reach out to your hotel for alternatives.​
• Pooches are not permitted to be left alone in the room, at any time.​
• Additional poo-bags are always available from reception to ensure that we are keeping our local area free of pup debris.​
• Any damage to the room and/or soiling will incur additional cleaning/replacement fees.​
• Requests for long stays with pooches are assessed on a case-by-case basis and are to be directed to the hotel.​