Hong Kong Quarantine Concierge

Terms & Conditions 

• Offer valid for a limited time, subject to availability.
• In the case of dispute, Ovolo Group reserves the right of final decision on the interpretation of these terms & conditions.
• Ovolo Hotels is a non-smoking property. If the hotel is notified of a guest smoking within the rooms they will be liable for a penalty fee.
• During the Designated Quarantine period, Bonvoy points are not available for accumulation as per our partnership with Design Hotels.

Cancellation Policy

• Full charge is processed in order to secure your rate and booking. A refund is guaranteed if you cancel at least 7 days prior to your check-in date.
• Our cancellation policy is the most flexible in Hong Kong – a 7-day cancellation policy for all.
• For approved corporate bookings, our cancellation policy is 72-hour.
• Any refund due to Government regulation changes will not be charged a bank administration fee. This is applicable even when you are already checked in and staying with us.
• However, if you would like to maintain the flexibility of your travel plans, a 3.5% bank administration fee will be incurred for any non-government related cancellations.
• In the case of flight changes by the airline (and supporting documents are provided), complimentary date amendment to the booking would be offered, dependant on the room and rate availability. In the case that aforementioned supporting documents cannot be provided, or a change of mind has been made, the change will incur an amendment fee if made within 7-days prior to check-in.
• Once you have checked in, you are required by the Department of Health to undergo the stipulated duration of your quarantine stay. If you do not, your entire stay is non-refundable.
• If you do not show, the room will be released after the first night and full payment of the entire stay is charged.
• If you test positive for COVID-19 before boarding the flight and inform us immediately with proof of a doctor certificate or official lab results, only one night will be charged. However, if upon landing in HK, the total charge is non-refundable.
• Our cancellation policies are in accordance with Government regulations; if you are required to reduce your room nights due to sudden changes in DOH requirements, we cannot hold your extra room nights. The standard cancellation policy will not apply and we will release your unused nights within 48 hours of the announcement. We will refund these extra nights after departure.
• Further, if you would like to book extra nights outside of the Government-stipulated duration, then any of those “safeguarding” nights will be non-refundable & non-amendable.
• You are required to reduce your room nights based on any change in Government regulations. Any changes in the stay period will be subjected to availability and our confirmation. We cannot hold your extra room nights. The standard cancellation policy will not apply and will release your unused nights within 48 hours of the announcement. We will refund these extra nights after the departure.

*Cancellation policies vary per booking, and the above is just for reference. Please refer back to your specific confirmation letter for the cancellation policy that applies for your booking.