Travel Alert: COVID-19 Update
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Hong Kong Quarantine Concierge

Kinda like Alexa, but Human.

Ovolo Southside provides the ultimate Hong Kong quarantine hotel experience. With our Quarantine Concierge, your COVID-19 compulsory quarantine period will be transformed into some pleasant downtime with all the perks!

Where wellness is top of mind, food is emphasized, and comfort is a given, this refined offer places physical and mental health at the forefront. Our MasterClass program provides access to daily classes ranging from meditation to HIIT, all hosted by local businesses. Of course, food was always a big deal and continues to be. So we have gone bolder, better and more balanced, while also ensuring we provide more options to satisfy every guest and every palette. Finally, we will overhaul rooms to create more space for families to quarantine in comfort without sacrificing the perks.

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Quarantine Concierge 7.0 Perks:

  • Free 3 daily meals per person (breakfast, lunch & dinner)
  • Free in-room happy hour
  • Free welcome minibar*
  • Free Loot Bag
  • Free unlimited premium Wi-Fi
  • Free local calls
  • In-room Apple TV and Alexa

    • Refreshed Menu

    We know how important food and choice is to you.

    That’s why we’ve worked hard to revamp our menu, offering you 28 choices in a week with 4 options to choose from per day. And of course, variety is key, so each day you have a vegan/low-carb option, one indulgent vegetarian option, one meat/seafood option, and one hearty salad bowl option. Select between them all to receive a well-balanced meal plan.

    Here’s a sneak peek into your favourite part of the day.

    SAMPLE MENU

    Please note: We can also cater to dietary restrictions such as keto, gluten-free, jain, halal, etc. Just let us know in advance so we can take care of you.

    Freedom to Cancel!

    Because at Ovolo, we are all about freedom, there is free cancellation up until 7 nights before check-in. Which means you can sleep easy knowing that if things change, so can your plans.

    Experience an effortless stay that’s all for you, at Ovolo.

    The Ovolo Hong Kong Quarantine Concierge Perks:

    • Free 3 daily meals per person (breakfast, lunch & dinner)
    • Free in-room happy hour
    • Free welcome mini bar*
    • Free Loot Bag
    • Free unlimited premium Wi-Fi
    • Free local calls
    • In-room Apple TV and Alexa

    Hong Kong Quarantine Concierge Inclusions

    Ovolo’s Hong Kong quarantine hotel package comes with all the comforts, fun and gourmet quarantine food to help time fly over your lockdown stay.

    Hong Kong Quarantine Concierge Add-ons

    perks

    Physical Wellness*

    We want to make you comfortable, so we have added extras that can be included in your room for a fee. Simply let us know when making your quarantine booking and we’d be happy to help assist you.

    Bring Your Own

    Guests can bring their own exercise equipment to hotel with delivery fee of HK$500

    Borrow Ours

    ○ Exercise bike: HK$750net per stay
    ○ Walking pad: HK$750net per stay

    Additional Items

    ○ Microwave
    ○ Desk and Chair
    ○ Coffee Machine
    ○ Larger Fridge
    ○ Smaller Gym Equipment

    * Not applicable to mini rooms in Ovolo Southside

    Extend your family adventure for 7 short days by experiencing the infamous Quarantine Concierge package

    With this add-on package, your children will be well looked after so you can kick back, relax and enjoy happy hour.

    Little Kids ($340)

    3 – 6 yr old

    • Foldable cardboard play area which they can play in, nap in but also an area for you to hide from them in.

    …and many more!


    Big Kids ($480)

    7 – 11 yr old

    • A table top cardboard model to build, decorate and name it.

    • 7 daily surprises delivered straight to your door!

    …and many more!

    FIND OUT MORE

    Kids cutlery will be provided to all little kids.
    Plus borrow our kids table and two chairs – $200

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    • Wonder.Full.
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    Ovolo Southside

    If you are on the hunt for the best quarantine hotel, Hong Kong’s Ovolo Southside is the place to be. Where cool design and love of art meet — Ovolo Southside is a warehouse-converted hotel which provides a space brimming with sleek, meticulous design and awe-inspiring art throughout.

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    Address
    64 Wong Chuk Hang Road, Southside, Hong Kong

    Telephone
    +852 3460 8100

    Ovolo Central

    The city’s most conveniently-located designer hotel, Ovolo Central has been transformed into a fresh hospitality concept that pays tribute to the fun, playful and stimulating atmosphere of the streets surrounding it.

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    Address
    2 Arbuthnot Road, Central, Hong Kong

    Telephone
    +852 3755 3000

    Our Partnership

    Get access to exclusive offers and deals – only for Ovolo Central guests!

    Our Founder, Girish Jhunjhnuwala, has personally announced The Ovolo Homecoming Project; an initiative that is dedicated to support returning Hong Kongers through the financial difficulties of a mandatory quarantine period.

    Be The Change, Pathfinders, and The Zubin Foundation have all stepped up to support Ovolo on this journey, and Tung Wah Group of Hospitals have also greatly extended their kindness by offering to sponsor a portion of selected candidates’ returning flights.

    To get to this point, Ovolo has received an overwhelming amount of support not only from the people of Hong Kong, but also organizations who wish to help returning Hong Kongers as we do.

    We are beyond proud of the city and the people within it, all of whom have come together during this time to show their support and solidarity. Therefore, we can only say; THANK YOU!

    If you know of anyone who could benefit from The Ovolo Homecoming Project, please direct them to the link below – we don’t want to leave anyone out!

    APPLY NOW

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    Contact Us

    We look forward to being your Quarantine Concierge in Hong Kong, while you’re locking down with Ovolo. We’re here to help, please contact us for the latest availability and rates.

    T&Cs and Cancellation Policy

    Terms & Conditions 

    • Offer valid for a limited time, subject to availability.
    • In the case of dispute, Ovolo Group reserves the right of final decision on the interpretation of these terms & conditions.
    • Ovolo Hotels is a non-smoking property. If the hotel is notified of a guest smoking within the rooms they will be liable for a penalty fee.
    • During the Designated Quarantine period, Bonvoy points are not available for accumulation as per our partnership with Design Hotels.

    Cancellation Policy

    • Full charge is processed in order to secure your rate and booking. A refund is guaranteed if you cancel at least 7 days prior to your check-in date. However, if you cancel within that period, Ovolo Hotels will be unable to refund your deposit. Further, any refund of payment made will incur a 3.5% bank administration fee.
    • Once you have checked in, you are required by the Department of Health to undergo the stipulated duration of your quarantine stay. If you do not, your entire stay is non-refundable.
    • If you do not show, the room will be released after the first night and full payment of the entire stay is charged.
    • If you test positive for COVID-19 before boarding the flight and inform us immediately with proof of a doctor certificate or official lab results, only one night will be charged. However, if upon landing in HK, the total charge is non-refundable.
    • In the case of flight changes by the airline (and supporting documents are provided), complimentary date amendment to the booking would be offered, dependant on the room and rate availability.
    • Our cancellation policies are in accordance with Government regulations; if you are required to reduce your room nights due to sudden changes in DOH requirements, we cannot hold your extra room nights. The standard cancellation policy will not apply and we will release your unused nights within 48 hours of the announcement. We will refund these extra nights after departure.
    • Further, if you would like to book extra nights outside of the Government-stipulated duration, then any of those “safeguarding” nights will be non-refundable & non-amendable.
    • All bookings are non-transferable.

    *Cancellation policies vary per booking, and the above is just for reference. Please refer back to your specific confirmation letter for the cancellation policy that applies for your booking.

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