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Your Questions Answered
About the rooms and hotel facilities
About the rooms and hotel facilities
Q: How many people can the room occupy?
A: 2 adults (and one child / toddler if sharing existing bedding)
Q: Can I add an extra bed?
A: Rollaway beds are available but subject to room type and availabilities. Charges apply.
Q: Do you offer flexible check-in / check-out times?
A: We try to meet all our guest requirements. Our flexible check-in / check-out times are subject to availability.
Q: Do you allow pets in the hotel?
A: Yes, please refer to our V.I.Pooch rate. Subject to room type and availability.
Q: Do you have baby cots and what is the cost?
A: Yes we do. They are free of charge but are subject to availability. Let us know in advance and we will do our best to accommodate you.
Q: What time do you serve breakfast?
A: Breakfast is available between 6:30am-11:00 am, 365 days a year
Q: Do you provide detergents in the self-laundry room?
A: When we open our laundry yes all detergents will be provided free of change.
Q: What amenities are offered at Ovolo South Yarra?
A: Ovolo South Yarra's perks and amenities go above and beyond, with complimentary breakfast, snacks, minibar, superspeed wifi, 24 hour gym access, a free loot bag and more.
Q: What is checkin time at Ovolo South Yarra?
A: Regular check-in at Ovolo South Yarra begins at 2pm, but we strive to meet all our guests' needs and invite you to contact us for flexible check-in.
Q: How much does it cost to stay at Ovolo South Yarra?
A: Ovolo South Yarra's cost varies by date and room type, but you can always find the best rate by booking directly on ovolohotels.com. Guaranteed.
About location
Q: How do I get here?
A: It’s easy, promise. Refer to our locations section.
Q: Is there parking available?
A: Parking is available at the nearby CarePark Colonnade – 538 Chapel Street, South Yarra. The discounted cost for guests is $6 AUD per 24-hour period. Park and collect your ticket from the carpark. To Exit, collect a discount voucher from our team at the desk and scan this at the pay station along with your original ticket. You can pay via Cash or Card (Contactless Payments not accepted).
Q: Are there any bars and restaurants in the neighbourhood?
A: Plenty! Ask our front desk team and they'll point you to all the best bars and restaurants.
Q: Where is South Yarra, Australia?
A: South Yarra is on the South Eastern side of Melbourne, and is considered the cultural hub of the city with upscale art-deco architecture and trendy dining & shopping.
Q: What is there to do in South Yarra?
A: South Yarra offers plenty to do for any traveller, with attractions like the Prahran Markets, The Jam Factory & Village Cinema, or Chapel Street shopping & entertainment.
Q: What's the best area of Melbourne to stay in?
A: Melbourne has many great districts to visit and explore, but South Yarra is among the best to stay in, with trendy dining spots nearby, including Lona Misa restaurant, and stylish boutique hotels like Ovolo South Yarra.
Q: What are the best hotels in South Yarra?
A: Ovolo South Yarra offers some of the best rooms and amenities in Melbourne, with all day snacks, superspeed wifi and more, alongside a great location at the corner of Toorak Road and Chapel Street.
Q: What are the best hotels near South Yarra Train Station?
A: Book one of the closest hotels to South Yarra Train station, Ovolo South Yarra, and get to your accomodation in just 3 minutes on foot or 1 minute by taxi.
Q: Which hotels in Melbourne are best for couples?
A: With romantic accomodation and special Stay 'n' Dine offers at Lona Misa restaurant, Ovolo South Yarra is an excellent destination for couples travelling through Melbourne.
Q: Which hotels in South Yarra are good for families?
A: With suites up to 44 square meters and easy access to dining, entertainment and transportation, Ovolo South Yarra is a top-pick for families and groups.
Q: How do you get to Ovolo South Yarra?
A: Ovolo South Yarra is an easy rideshare or taxi ride from Melbourne airport and within walking distance from South Yarra train station. Exclusive airport transfer services are also available.
Q: Where does South Yarra get its name?
A: South Yarra get's its name from its proximity to the Yarra River, which was renamed by European settlers who mistook the Wurundjeri peoples' word for "flow" as the name of the river.
Reservation
Q: How does payment work?
A: We accept credit card (VISA, Diners, Master, AMEX, JCB) cash and bank transfer. For non-refundable bookings we require the payment in advance. We will charge the given credit card for the full amount once the booking is made. For all flexible bookings we will hold the given credit card for 1 night rental as guarantee. The room rental and deposit will be required upon check-in.
Q: What if I wish to pay by cash?
A: For flexible bookings we will hold the given credit card for 1 night rental as guarantee. The guest can settle the deposit and rental upon check-in by cash.
Q: What if I don’t have a credit card, how can I make my booking?
A: Sorry, a debit or credit card must be provided as a guarantee for all bookings.
Q: Can I shorten the stay after check-in?
A: Yes, subject to the terms and conditions of the rate booked.
Q: Can I use my friend’s credit card to make the booking?
A: No, a credit card and valid photo ID MUST be produced at check-in, in the name of the guest and matching the booking.
Q: Can I book the room for a special event e.g. wedding / birthday party / photo shoot?
A: Yes. Contact hotel directly regarding the special activities and arrangements. Extra charges may apply.