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Your Questions Answered
About the rooms and hotel facilities
About the rooms and hotel facilities
Q: How many people can the room occupy?
A: 2 adults (and one child / toddler if sharing existing bedding)
Q: Can I add an extra bed?
A: Rollaway beds are available but subject to room type and availabilities. Charges apply.
Q: Do you offer flexible check-in / check-out times?
A: We try to meet all our guest requirements. Our flexible check-in / check-out times are subject to availability.
Q: Do you allow pets in the hotel?
A: Yes, please refer to our V.I.Pooch rate. Subject to room type and availability.
Q: Do you have baby cots and what is the cost?
A: Yes we do. They are free of charge but are subject to availability. Let us know in advance and we will do our best to accommodate you.
Q: What time do you serve breakfast?
A: Breakfast is available between 6:30am-11:00 am, 365 days a year
Q: Do you provide detergents in the self-laundry room?
A: When we open our laundry yes all detergents will be provided free of change.
About location
Q: How do I get here?
A: It’s easy, promise. Refer to our locations section.
Q: Are there any bars and restaurants in the neighbourhood?
A: Plenty! Ask our front desk team and they'll point you to all the best bars and restaurants.
Reservation
Q: How does payment work?
A: We accept credit card (VISA, Diners, Master, AMEX, JCB) cash and bank transfer. For non-refundable bookings we require the payment in advance. We will charge the given credit card for the full amount once the booking is made. For all flexible bookings we will hold the given credit card for 1 night rental as guarantee. The room rental and deposit will be required upon check-in.
Q: What if I wish to pay by cash?
A: For flexible bookings we will hold the given credit card for 1 night rental as guarantee. The guest can settle the deposit and rental upon check-in by cash.
Q: What if I don’t have a credit card, how can I make my booking?
A: Sorry, a debit or credit card must be provided as a guarantee for all bookings.
Q: Can I shorten the stay after check-in?
A: Yes, subject to the terms and conditions of the rate booked.
Q: Can I use my friend’s credit card to make the booking?
A: No, a credit card and valid photo ID MUST be produced at check-in, in the name of the guest and matching the booking.
Q: Can I book the room for a special event e.g. wedding / birthday party / photo shoot?
A: Yes. Contact hotel directly regarding the special activities and arrangements. Extra charges may apply.