Ask Mamaka
Enquiries / FAQ
Contact us using the form below, or check out our FAQs
Your Questions Answered
About the Hotel and facilities
Q: How many people can stay in a room?
A: The standard set up is for 2 adults. Give our team a call if you need any extra people and we will see what we can organize for you.
Q: Can I add an extra bed?
A: Only certain room type can accommodate additional bedding and the price is IDR 500,000 per night which includes Ovolo freebies when you book directly with us.
Q: Do you offer flexible check-in / check-out times?
A: We try to meet all our guest requirements. Our flexible check-in / check-out times are subject to availability.
Q: Do you allow pets in the hotel?
A: We sure do! Head over to V.I.Pooch on our offers page for more details.
Q: Do you have baby cots and what is the cost?
A: Yes and they are free of charge but are subject to availability.
Q: What time do you serve breakfast?
A: 7 AM - 10:30 AM everyday
Q: What time is your pool & gym opened?
A: It is opened 24/7
Q: Do you provide detergents in the self-laundry room?
A: Yup, free of charge! :)
About location
Q: How do I get here?
A: It’s easy. Refer to our locations section!
Q: Is there parking available?
A: We sure do. All valet so you don't need to stress.
Q: Are there any bars and restaurants in the neighbourhood?
A: The hotel is located in the heart of Kuta. You can find anything here! :)
Reservation
Q: How does payment work?
A: We accept credit card (VISA, Diners, Master, AMEX, JCB), debit card, bank transfer and cash. For non-refundable booking we require the payment in advance. We will charge the given credit card for the full amount once the booking is made. For all flexible bookings we will hold the given credit card for 1-night rental as guarantee. The room rental and deposit will be required upon check in.
Q: What if I wish to pay by cash?
A: For non-refundable bookings a valid credit card must be used to pay at the time of booking. We will only hold the full amount from the card (not yet charged) until the guest settles the full rental upon check in by cash. For flexible bookings we will hold the given credit card for 1-night rental as guarantee. 'The guest can settle the rental upon check in by cash, however a credit card must be used to pay for the deposit.
Q: What if I don’t have a credit card, how can I make my booking?
A: We can accept bank transfer and debit card.
Q: Can I shorten the stay after check-in?
A: For non-refundable bookings we will charge the full amount even if the guest checks out early. We are unable to refund the remaining room rental. For flexible bookings, the guest can advise our hotel by giving 72 hours in advance notice prior to 2:00pm to shorten the stay.
Q: Can I use my friend’s credit card to make the booking?
A: No, a credit card and valid photo ID MUST be produced at check-in, in the name of the guest and matching the booking.
Q: Can I book the room for a special event e.g. wedding / birthday party / photo shoot?
A: Absolutely! The best way to arrange those is to contact our amazing reservations team on reservations.bali@ovolohotels.com or by giving us a call on +62 (361) 8496500