Enquiries / FAQ
Contact us using the form below, or check out our FAQs
Enjoy accommodation at our Boutique Design Hotel in Hongkong
Your Questions Answered
About the rooms and hotel facilities
About the rooms and hotel facilities
Q: What types of rooms are available in the hotel and what are the differences between the rooms?
A: We have 10 room categories, including connecting room units with Queen or Twin bed configurations. All can be booked through our website.
Q: How many people can stay in one room?
A: Normal occupancy is 2 guests per room. However, we have Family & Friends Room and Suites with 2 Queen beds. Each can accommodate up to 4 guests (2 Adult, 2 Children).
Q: Can I add an extra bed in rooms?
A: Only optional for Corner, Corner Deluxe & Long Loft rooms, and the cost will be HKD 350 + 10% service charge. Kindly be informed that space will be limited.
Q: What is check-in/check-out time?
A: Normal check-in is 2 pm and check-out is 12 pm but we try to meet all our guest requirements. Come early, stay late! Our flexible times are subject to availability.
Q: Do you allow pets in the hotel?
A: We sure do! Head over to V.I.Pooch on our Offers page for more details.
Q: Do you have baby cots?
A: We do have baby cots available and are subject to availability upon check-in.
Q: Where and what time do you serve breakfast?
A: Breakfast is served at Komune on 4F from 7:00am to 10:30am daily.
Q: How many restaurants and bars do you have and what are they?
A: At Ovolo Southside, we have a vegetarian restaurant on 4th floor, Kömune, and ABOVE, a rooftop bar located on 23rd floor! Kömune serves breakfast daily from 7 am to 10:30 am, followed by plant-forward Mediterranean delights all day. Plus, Kömune serves up a social hour every day from 3 to 7 pm, you can't miss that! ABOVE, is the first truly elevated rooftop bar on the city's southern coastline. We've partnered up with local gin brand - N.I.P., to curate the space as a unique rooftop gin garden with nostalgic references to Hong Kong in its' golden era. Every Friday, Saturday and Sunday, from 3 pm till late, come by for delicious local snacks, gin-based cocktails and vibey DJ performances.
Q: Is vegetarian and/or special dietary cuisine available in the restaurants?
A: Ovolo Southside proudly serves up delicious vegetarian cuisine! We can cater to near any diet with prior notice.
Q: Do you provide detergents in the self-laundry room?
A: Yes, the detergents are free of charge and the laundry room may be used 24/7
Q: Is there a safety deposit box available at the hotel?
A: There is a safety deposit box in every guest room.
Q: Do you have connecting rooms?
A: We have 18 sets of connecting room, 1 on each floor. To reserve both rooms make your request known during the booking process.
Q: Is my Identification or Passport required at check in?
A: Yes we require either a valid passport or Hong Kong ID for all hotel check-ins.
Q: What is the minimum age requirement to check into a Guestroom?
A: The minimum age is 18.
Q: Do you allow smoking on property or in your Guest Rooms?
A: No smoking in any guestrooms. We have certain public areas where smoking is allowed.
Q: How many rooms do you have?
A: Warehouse-turned-luxury hotel, Ovolo Southside, is home to 160 rooms, loft and suites featuring Hong Kong views, super comfy seven-layer beds, luxe bathroom amenities and plenty of perks.
Q: What are some of the property amenities at Ovolo Southside?
A: Ovolo Southside features a number of amazing amenities including a glamorous restaurant and rooftop bar, gym, concierge, laundry service and more!
Q: How do I get to Ovolo Southside?
A: It’s easy. Refer to our directions section above! (scroll up ;))
Q: What is the closest MTR station?
A: The nearest MTR station is Wong Chuk Hang Station, only 2 minutes walking distance from the hotel. Take MTR Exit A2 and walk along Heung Yip Road towards Yip Fat Street. Turn left from One Island South and the hotel is located only 100 meters away.
Q: How far is the hotel from the downtown shopping areas?
A: You are only 10 minutes away by taxi to the main shopping thoroughfares of Causeway Bay, and 20 minutes to Central district and SOHO.
Q: Are there any bars or restaurants nearby?
A: Ask our staff for any recommendations or check out our surrounding areas with our Interactive Google Map - Click Here!
Q: Which popular attractions are close to Ovolo Southside?
A: Ovolo Southside is close to a number of Hong Kong attractions including Ocean Park, Hong Kong Country Club, Aberdeen Country Park and Repulse Bay.
Q: What are the most popular things to do in Hong Kong with children?
A: Hong Kong offers plenty of activities and attractions to keep the kids entertained including Hong Kong Disneyland, Ocean Park, Tian Tan Buddha, Victoria Peak, Ngong Ping 360, Lantau Island or an excusion on Victoria Harbour.
Q: What are the top attractions to visit in Hong Kong?
A: Hong Kong has many top attractions including Hong Kong Museum of History, Hong Kong Disneyland, Ocean Park, Tian Tan Buddha, Victoria Peak, Ngong Ping 360, Lantau Island, Victoria Harbour and Happy Valley Racecourse.
Q: What is the best month to visit Hong Kong?
A: The best time to visit Hong Kong is from late September to late December, during Autumn and early Winter.
Q: What are the best things to do in Hong Kong at night?
A: Hong Kong comes alive at night with lots of things to do. Take a night harbour cruise, explore Hong Kong's famous night markets or bustling Lan Kwai Fong, or hop on the Peak Tram and soak in the incredible city lights from above.
Q: How does payment work?
A: We accept credit cards (VISA, Master, Amex, Union Pay), cash and bank transfer. For non-refundable bookings, we require payment in advance. We will charge the given credit card for the full rental once the booking is made. For the regular booking, we will hold the given credit card for 1 night rental as guarantee. The room rental and deposit will be required upon check in.
Q: What if I wish to pay by cash?
A: For non-refundable bookings, please inform hotel in advance that you wish to pay by cash. We will only hold the full amount from the card (not yet charged) until guests settle the full rental upon check in by cash. For regular bookings, we will hold the given credit card for 1 night rental as guarantee. Guest can settle the deposit and rental upon check in by cash.
Q: What if I don’t have credit card, how can I make the booking?
A: If you are in HK, come to the hotel reception directly to make the booking and settle your room rental in person. If you are overseas, credit card details are required. It can be either your own or a 3rd party credit card. Filing our credit card authorization form is required. We can hold the amount (not yet charged), for you to consider settling the rental by overseas wire transfer. After payment is received, we can release the credit card amount back to the given credit card.
Q: Can I shorten my stay after check in?
A: For non-refundable bookings, we reserve the right to charge the full amount in the event a guest checks out early. We are unable to refund the remaining room rental. For regular bookings, guests are required to give 48 hours advanced notice (prior to 2:00 pm HKT) if they wish to shorten their stay at no subsequent charge.
Q: Can I use my friend’s credit card to make a booking?
A: Yes, you can use a 3rd party’s credit card for rental payment. The credit cardholder is required to fill our Credit Card Authorization Form and send scanned copies of the credit card front and back side along with their HKID/passport copy to hotel in order to authorize the charge to the given credit card.
Q: Can I book a room for special event e.g. wedding/ birthday party / photo shoot?
A: Yes. Guests are required to contact hotel directly regarding the special activities and arrangement. Kindly be advised extra charges may apply.
Q: Does Ovolo Southside offer free cancellation for a full refund?
A: Ovolo Southside offers free cancellation or modification up to 48 hours before arrival.