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COVID-19 Update for Ovolo Hotels

Wherever you are and whatever your situation, we’re here to help. We’re committed to ensuring your stay with us is safe, secure and as stress free as possible.

Ovolo Hotels has always put the needs of our guests as our top priority and we continue to uphold the absolute highest level of hygiene and cleanliness to ensure all our guests are healthy and safe.

We understand that in these uncertain and troubling times you may be experiencing stress given the changing information on travel restrictions and cancelled or postponed public events.

Be comforted to know that Ovolo Hotels are keeping a very close eye on the rapidly developing situation and the below outlines our response to COVID-19, giving you peace of mind when booking your stay with us. 

Read our entire back catalogue on how Ovolo is OC/DC HERE

How we’re keeping where you stay, clean:

All Ovolo Hotels use cleaning products and protocols which are effective against viruses, including:

Accommodation Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

Public Spaces: You may have seen our staff a little more than usual with spray in hand, as we have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the front desk, lifts and lift buttons, door handles, public bathrooms and even room keys.

Back of House: In all those wonderful places you don’t get to see when you stay, we are increasing the frequency of cleaning and focusing on high-touch areas like our team member entrances, locker rooms, laundry rooms and staff offices. We’re also doing daily temperature checks on our team members to make sure they’re all healthy.

Be comforted to know that Ovolo Hotels are keeping a very close eye on the rapidly developing situation and the below outlines our response to COVID-19, giving you peace of mind when booking your stay with us. 

Our Team.

Keeping our family safe means, we can keep you safe.

  • All team members to wash their hands at 30-minute intervals.
  • Masks are recommended for all team members who are working within 1.5 metre proximity of guests and colleagues.
  • All team members are screened, temperature checked and recorded upon their arrival at work to confirm their ability to work for the day.
  • Housekeeping & F&B Service teams to wear gloves and be trained in their use.
  • We have increased the frequency of disinfection of all high touch areas throughout guest and team spaces.
  • Remove, signals of staff feeling unwell
  • All our team members are not permitted to touch (what?) and must adhere to local distancing guidelines.
  • Hand sanitiser is available at all staff entrances and at all workstations.
  • Hygiene wash basins are well stocked with foaming hand wash and hand towels.
  • All team members are aware that they are not to come to work if they are feeling unwell.
  • Our office spaces are designed to ensure appropriate distancing measures are in place.
  • All team members receive ongoing communication and training around COVID-19 prevention and management.
  • All teams are trained in how to identify COVID-19 symptoms.

Cleaning and Disinfection.

Tried, tested and effective.

  • We have consulted our chemical providers to ensure that our chemicals, cleaning and disinfection processes are effective.
  • We have reviewed our processes and trained our teams in cleaning techniques to reduce the risk of cross contamination.
  • We have increased our cleaning and disinfection schedules in our public spaces with special attention on high touch areas.
  • Thorough checklists to monitor cleaning and disinfection are completed on a shift by shift basis to completion.
  • Periodic sterilisation processes working on both surface and airborne contaminates are conducted utilising a chemical free and environmentally friendly product that removes 99.99% of pathogens.

Your Arrival.

The smiles are hiding behind the masks.

  • Our Reception service standards have all been amended to align with COVID-19 preventative measures.
  • Health declaration forms are to be completed by all guests up on their arrival.
  • Our Reception Desks disinfected frequently.
  • We have minimised the need for touch during the check in process.
  • Luggage handles will be disinfected upon arrival at the Hotel.
  • Credit card terminals are placed in guest reach and keypads frequently disinfected.
  • Pens are to be disinfected, using plastic covers to indicate disinfection has occurred.
  • Our Front Desk Reception team will be wearing masks, you won’t see their smiles but they’ll be happy to see you!
  • Wash basins and “no touch” sanitation stations are accessible for guest use in all public spaces.

Keeping Distance.

In the words of Sting, “Don’t stand so close to me.”

  • Restaurants & bars, meeting spaces, lobbies, gyms, pools and other public spaces have been redesigned to promote social distancing. All spaces will be designed in accordance with government distancing guidelines.
  • In house gyms will have a booking system to mitigate overcrowding.
  • Distancing Dots are adhered to all spaces where guests queue.
  • Signage is in place to define the number of people permitted in our confined restaurants serving takeaway only.

Our Restaurants

& Bars. Fresh food in fresh surrounds.

  • Our restaurant and bar service standards have all been amended to align with COVID-19 preventative measures.
  • Floor plans have been revised to support social distancing and where applicable, temporary screen walls or partitions will be installed.
  • All communal and tabletop items such as salt & pepper, sauces have been removed.
  • Wash basins or hand sanitisers available in all venues.
  • Disinfection of table and chairs after every diner.
  • All team members, front or back of house, are trained in the use and are wearing the appropriate PPE.

Additional Touch Points.

Because we don’t do things in halves.

  • Lollies in the candy buffet are to be individually wrapped or pre-packaged in “lolly bags” for you to easily take.
  • Disinfection wipes are available for guest use at all times.
  • Ovolo constantly aligns with local social distancing rules when it comes to opening times, gym use and restaurant settings.
Eff the rules logo!

It’s all about freedom.

Our NFW Promise

We’re Ovolo. Young at heart, fun-loving and a little bit wild. We don’t behave like other hotels… we do things differently. We say what we think, we don’t hold back. We love to feel free and hate being told that we can’t do something. We believe that rules are there to bend, that’s why we’ve introduced NFW!

What it’s about?

It’s all about freedom. The freedom of being super flexible and super transparent. The freedom that comes with being open and honest. It’s about giving back to our customers, not taking more – delivering incredible experiences with none of the hidden extras or agendas. It’s like absolutely nothing else out there, and it’s our reward to all you other free spirits.

You’d need to cook up a pretty good excuse to get out of your booking at any other hotel.

At Ovolo we say it’s none of our business what your reasons are. We believe our business is to bend over backwards to help our customers out.

So, what does that mean for you?
All Flexible bookings made via Direct channels (Phone, Email, Website & Front Desk) can be amended without charge. Prepaid rate or special rate are subject to the Original Term & Condition.

For any changes/amendments to existing bookings, rates may differ for future dates and those rates will apply.

Lowest rates for straight shooters.

Best Rate Guaranteed

What if our rate drops even more before you check-in? No need to check, we’ll price match for you.
Pre-paid? No problem, we’ll give you the difference in credit to spend at Ovolo.

The dog ate your suitcase, credit card or boyfriend?

Flexible Cancellations

Whether you need to move the date of your stay or cancel your booking altogether, simply let us know and we’ll make it happen, for the smallest of fees.

So, having said all of that – we look forward to having you stay with us soon. Our rooms are clean, our beds are comfy, and our team all have smiles on their faces and can’t wait to see you!

At Ovolo Hotels, we get our information and guidelines from the below sites. Please refer to their website for the most up to date information: 
Australia: www.health.gov.au
Hong Kong: www.coronavirus.gov.hk