Enquiries / FAQ
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Your Questions Answered
About the rooms and hotel facilities
About the rooms and hotel facilities
Q: How many people can the room occupy?
A: 2 adults (and one child / toddler if sharing existing bedding)
Q: Can I add an extra bed?
A: Rollaway beds are available but subject to room type and availabilities. Charges apply.
Q: Do you offer flexible check-in / check-out times?
A: We try to meet all our guest requirements. Our flexible check-in / check-out times are subject to availability.
Q: Do you allow pets in the hotel?
A: Yes, please refer to our V.I.Pooch rate. Subject to room type and availability.
Q: Do you have baby cots and what is the cost?
A: Yes we do. They are free of charge but are subject to availability. Let us know in advance and we will do our best to accommodate you.
Q: What time do you serve breakfast?
A: Breakfast is available between 7am-10:30 am, 365 days a year
Q: What time is gym opened?
A: All the time! It’s open 24/7
Q: Do you provide detergents in the self-laundry room?
A: When we open our laundry yes all detergents will be provided free of change.
Q: Do you have laundry facilities?
A: Laundry facilities at Ovolo Nishi are coming soon.
Q: Which room amenities are available at Ovolo Nishi?
A: Ovolo Nishi perks and room amenities go above and beyond, with complimentary breakfast, snacks, minibar, superspeed wifi, 24 hour gym access, a free loot bag and more. Other room amenities include Smart TV, walk-in shower, Amazon Alexa, electric blinds and more.
Q: How many rooms do you have?
A: Luxury hotel Ovolo Nishi in Canberra features 85 superbly appointed rooms with original artworks, restored 20th-century furniture, rain showers, super-comfy beds and plenty of perks.
Q: How do I get here?
A: It’s easy, promise. Refer to our locations section.
Q: Is there parking available?
A: Of course! We offer self-parking in our hotel car park at $35 per night. Parking passes are issued at check in from reception. Our friendly concierge team at the hotel will be able to direct you upon arrival. This is a public car park, that we do not own and is subject to availability.
Q: Are there any bars and restaurants in the neighbourhood?
A: The hotel is located in the NewActon Precinct with a wide variety of restaurants, cafes and shops. The hotel is also located in the centre of Canberra, close to a variety of high quality dining options. Our team can make personalised recommendations based on your particular requirements.
Q: Is there a hair studio close by?
A: Yes! The Roji hair salon is located within the Nishi building. Contact the fabulous team at Rojo for more info (02) 6257 7559
Q: How far is Ovolo Nishi from the center of Canberra?
A: Ovolo Nishi is an 8 minute drive from the centre of Canberra.
Q: What are the top attractions to visit in Canberra?
A: Canberra is known as one of the cultural epicentres of Australia with many amazing attractions including, Australian War Memorial, National Gallery of Australia, Parliment House, Mount Ainslie Lookout, the Royal Australian Mint, Lake Burley Griffin, Questacon, the National Zoo and Aquarium and Jerrabomberra Wetlands.
Q: What are the best outdoor activities in Canberra?
A: Canberra is the perfect destination for outdoor activities and adventure, with plenty of natural highlights including Lake Burley Griffiths, Jerrabomberra Wetlands, National Zoo and Aquarium, Tidbinbilla Natural Reserve, John Knight Memorial Park, Lake Tuggeranong, Yerrabi Pond District Park and the Australian National Botanic Gardens.
Q: What's the best hotel to stay near National Museum of Australia?
A: Ovolo Nishi, located only a 4-minute drive or 11 minute walk from the National Museum of Australia , is a luxury boutique hotel featuring stylish rooms with super comfy king beds and luxurious amenities.
Q: What fun things can you do in Canberra?
A: Canberra is packed with fun things to do from exploring Questacon—the National Science and Technology Centre and the National Zoo and Aquarium, biking around Lake Burley Griffin, spotting koalas at Tidbinbilla Nature Reserve, to discovering the many galleries, museums, landmarks, restaurants and bars in the city.
Q: How does payment work?
A: We accept credit card (VISA, Diners, Master, AMEX, JCB) and cash. For non-refundable bookings we require the payment in advance. We will charge the given credit card for the full amount once the booking is made. For all flexible bookings we will hold the given credit card for 1 night rental as guarantee. The room rental and deposit will be required upon check-in.
Q: What if I wish to pay by cash?
A: For flexible bookings we will hold the given credit card for 1 night rental as guarantee. The guest can settle the deposit and rental upon check-in by cash.
Q: What if I don’t have a credit card, how can I make my booking?
A: Sorry, a debit or credit card must be provided as a guarantee for all bookings.
Q: Can I shorten the stay after check-in?
A: Yes, subject to the terms and conditions of the rate booked.
Q: Can I use my friend’s credit card to make the booking?
A: No, a credit card and valid photo ID MUST be produced at check-in, in the name of the guest and matching the booking.
Q: Can I book the room for a special event e.g. wedding / birthday party / photo shoot?
A: Yes. Contact hotel directly regarding the special activities and arrangements. Extra charges may apply.