Ask The Valley Brisbane
Enquiries / FAQ
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Your Questions Answered
About the rooms and hotel facilities
About the rooms and hotel facilities
Q: How many people can the room occupy?
A: 2 adults (and one child under 12 if sharing existing bedding)
Q: Can I add an extra bed?
A: Rollaways are available but subject to room type and availabilities. Charges apply.
Q: Do you offer flexible check-in / check-out times?
A: Of course ! Ask our friendly team for availability.
Q: Do you allow pets in the hotel?
A: We sure do! Head over to V.I.Pooch on our Offers page for more details.
Q: Do you have baby cots and what is the cost?
A: Yes and they are free of charge but are subject to availability.
Q: Where do you serve breakfast?
A: Breakfast is served at Za Za Ta Restaurant, next door to the hotel entrance.
Q: What time do you serve breakfast?
A: Breakfast is available 7 days a week, between 6:30am-10am.
Q: What time does your gym open?
A: It is open 24 hours.
Q: How many rooms do you have?
A: Ovolo The Valley is an award-winning boutique hotel with 103 rooms and suites featuring Brisbane views, unique original artworks, luxe amenities and plenty of perks.
Q: Which room amenities are available at Ovolo The Valley?
A: Ovolo The Valley perks and room amenities go above and beyond, with complimentary breakfast, snacks, minibar, superspeed wifi, 24 hour gym access, a free loot bag and more. Other room amenities include air conditioning, desk, flatscreen TV, iPod docking station, walk-in shower, room service, safe, wardrobe, wake-up service and more.
Q: How much does it cost to stay at Ovolo The Valley Brisbane?
A: Ovolo The Valley's cost varies by date and room type, but you can always find the best rate by booking directly on ovolohotels.com. Guaranteed.
Q: What are some of the property amenities at Ovolo The Valley?
A: Ovolo The Valley features a number of amazing amenities including a glamorous restaurant and bar, gym, 24-hour pool and cabanas and several stylish event and meeting spaces.
About location
Q: How do I get here?
A: It’s easy, promise. Refer to our locations section!
Q: Is there parking available?
A: Valet parking is available at a rate of $60.00 per car per day. This is a 24-hour car park and is available to all hotel guests. ADDITIONAL PARKING OPTIONS - Secure Parking (500m walk to The Valley Hotel) McLachlan and Ann Streets, entrance via Connor Street. - Paid Street Parking (Ann Street, Wickham Street and Brookes Street) - The surrounding Emporium Precinct has a strict two-hour parking limit. These areas are tow-away zones after two hours. Please read signs and note conditions of parking. Please note parking is at owner’s risk.
Q: How do I get to Ovolo The Valley Brisbane from the nearest airport?
A: Ovolo The Valley is an easy rideshare or taxi ride from Brisbane airport with a journey time of approximately 15 minutes. For public transport, it's a 20 minute bus ride from the aiport and then a quick walk to the hotel.
Q: What is the best month to go to Brisbane?
A: While Brisbane is beautiful year round, March, April or May are considered the best months as they are out of high season and temperatures are lovely and mild.
Q: Which popular attractions are close to Ovolo The Valley?
A: Ovolo The Valley's prime location in the heart of Brisbane means quick access to some of the city's best attractions, including the Howard Smith Wharves, Story Bridge, Brisbane River, the Brisbane Botanic Gardens, South Bank Parklands, Mount Coot-Tha and more.
Q: What is the Fortitude Valley known for?
A: Fortitude Valley, located northeast of the Brisbane's bustling CBD, is best known for its incredible nightlife, with an abundance of nearby glamorous rooftop bars, restaurants, cafes and nightclubs.
Q: What are the top attractions to visit in Brisbane?
A: Some of Brisbane's top attractions, include the Howard Smith Wharves, Story Bridge, Brisbane River, the Brisbane Botanic Gardens, South Bank Parklands, Mount Coot-Tha, some of the world's finest art galleries and theatres and more.
Q: How far is Brisbane from the Gold Coast?
A: Brisbane to Gold Coast by bus takes 1 hour 25 min, 1 hour 45 minutes by train and 55 minutes by car or taxi
Q: What are the best places for outdoor activities in Brisbane?
A: With beautiful weather year-round, Brisbane is the perfect destination for outdoor activities and adventure. Head to the Lone Pine Koala Sanctuary or Australia Zoo, climb across Story Bridge or take a day trip to Moreton Island, North Stradbroke Island, Tangalooma Island, Springbrook and Tamborine Forest.
Reservation
Q: How does payment work?
A: We accept credit card (VISA, Diners, Master, AMEX, JCB) cash and bank transfer. For non-refundable booking we require the payment in advance. We will charge the given credit card for the full amount once the booking is made. For all flexible bookings we will hold the given credit card for 1 night rental as guarantee. The room rental and deposit will be required upon check in.
Q: What if I wish to pay by cash?
A: For non-refundable bookings a valid credit card must be used to pay at the time of booking. We will only hold the full amount from the card (not yet charged) until the guest settles the full rental upon check in by cash. For flexible bookings we will hold the given credit card for 1 night rental as guarantee. The guest can settle the deposit and rental upon check in by cash.
Q: What if I don’t have a credit card, how can I make my booking?
A: Sorry, a credit card must be provided as a guarantee for all bookings.
Q: Can I shorten the stay after check-in?
A: For non-refundable bookings we will charge the full amount even if the guest checks out early. We are unable to refund the remaining room rental. For flexible bookings the guest can advise our hotel by giving 24 hours in advance notice prior to 2:00pm to shorten the stay.
Q: Can I use my friend’s credit card to make the booking?
A: No, a credit card and valid photo ID MUST be produced at check-in, in the name of the guest and matching the booking.
Q: Can I book the room for a special event e.g. wedding / birthday party / photo shoot?
A: Yes. Contact the hotel directly regarding the special activities and arrangement. Extra charges may apply.
Q: Does Ovolo The Valley Brisbane offer free cancellation for a full refund?
A: Refunds are based on the cancellation policy of the rate booked. We do not offer refunds on non-refundable bookings.