Ask Nishi Apartments Eco-Living by Ovolo
Enquiries / FAQ
Contact us using the form below, or check out our FAQs
Your Questions Answered
About the Apartments and facilities
Q: Can I add an extra bed?
A: Unfortunately we do not provide rollaways in our Apartments.
Q: Do you offer flexible check-in / check-out times?
A: We try to meet all our guest requirements. Our flexible check-in / check-out times are subject to availability.
Q: Do you allow pets in the apartments?
A: Unfortunately the V.I.Pooch package is not available in our apartments
Q: Do you have baby cots and what is the cost?
A: Yes we do. They are free of charge but are subject to availability. Let us know in advance and we will do our best to accommodate you.
Q: What time is your gym opened?
A: All the time! It’s open 24/7
Q: Do you have air conditioning?
A: No, your apartment is one of the most eco-friendly in Canberra and has been designed to be ‘passively’ cooled which is better for the environment and better for your health. That means there’s no mechanical air-conditioning, just nature’s natural breeze.
Q: Are the apartments serviced?
A: Being the environmentally friendly bunch that we are, our apartments are serviced weekly.
Q: I’m aware at Ovolo Nishi Canberra you get the Ovolo Perks when you book (Free WIFI, Laundry, Mini-Bar, Happy Hour and Breakfast). Is this the same at Nishi Apartments?
A: The Ovolo Perks offering is exclusive to Ovolo Hotels only. Complimentary Laundry and free WIFI is included with any booking at Nishi Apartments.
Q: How do I get here?
A: It’s easy, promise. Refer to our locations section!
Q: Is there parking available?
A: Of course! We offer self-parking in our hotel car park at $35 per night. Parking passes are issued at check in from reception. Our friendly concierge team at the hotel will be able to direct you upon arrival. This is a public car park, that we do not own and is subject to availability.
Q: Are there any bars and restaurants in the neighbourhood?
A: The hotel is located in the NewActon Precinct with a wide variety of restaurants, cafes and shops. The hotel is also located in the centre of Canberra, close to a variety of high quality dining options. Our team can make personalised recommendations based on your particular requirements.
Q: How does payment work?
A: We accept credit card (VISA, Diners, Master, AMEX, JCB) and cash. For non-refundable booking we require the payment in advance. We will charge the given credit card for the full amount once the booking is made. For all flexible bookings we will hold the given credit card for 1 night rental as guarantee. The room rental and deposit will be required upon check in.
Q: What if I wish to pay by cash?
A: For flexible bookings we will hold the given credit card for 1 night rental as guarantee. The guest can settle the deposit and rental upon check-in by cash.
Q: What if I don’t have a credit card, how can I make my booking?
A: Sorry, a debit or credit card must be provided as a guarantee for all bookings.
Q: Can I shorten the stay after check-in?
A: Yes, subject to the terms and conditions of the rate booked.
Q: Can I use my friend’s credit card to make the booking?
A: No, a credit card and valid photo ID MUST be produced at check-in, in the name of the guest and matching the booking.
Q: Can I book the room for a special event e.g. wedding / birthday party / photo shoot?
A: Yes. The guest is required to contact hotel directly regarding the special activities and arrangement. Extra charges may apply.