Privacy Policy


The entire content of this web site is subject to copyright with all rights reserved. You may print and/or download a hard copy of individual pages of this web site for your own personal, non-commercial use provided that you do not remove any copyright notices.


Please be informed that no hypertext links to this web site may be made without prior written approval from ovolo group limited. In respect of any third-party web sites referred to or accessed by hypertext link through this web site approved by ovolo group limited, the copyright of the contents of such third-party web sites shall belong to their respective owners. You are advised to obtain the opinion of such respective owners before using and/or copying the contents of their web sites.



The material contained in this web site has been produced by ovolo group limited in accordance with its current practices and policies and with the benefit of information currently available to it, and all reasonable efforts have been made to ensure the accuracy of the contents of the pages of the web site at the time of preparation. ovolo group limited regularly reviews the web site and where appropriate will update pages to reflect changed circumstances.


Notwithstanding all efforts made by ovolo group limited to ensure the accuracy of the web site, no responsibility or liability is accepted by ovolo group limited in respect of any use or reference to the web site in connection with any matter or action taken following such use or reference or for any inaccuracies, omissions, mis-statements or errors in the said material, or for any economic or other loss which may be directly or indirectly sustained by any visitor to the web site or other person who obtains access to the material on the web site.


The material on this web site is for general information only and nothing in this web site contains professional advice or an offer for sale or any binding commitment upon ovolo group limited in relation to the availability of property or the description of property. All visitors should take advice from a suitably qualified professional in relation to any specific query or problem that they may have or in relation to any property included in this web site, and ovolo group limited takes no responsibility for any loss caused as a result of reading the contents of this web site.


No claims, actions or legal proceedings in connection with this web site brought by any visitor or other person having reference to the material on this web site will be entertained by ovolo group limited.



This Agreement governs your use of this Internet site located at (collectively, the “Site”) and is by and between Ovolo Group (referred to herein as “OG”, “we”, “us”, or “our”) and you, on behalf of yourself and the buyer, member or supplier for which you have registered (“you”). By using, viewing, transmitting, caching, storing and/or otherwise utilizing the Site, the services or functions offered in or by the Site and/or the contents of the Site in any way, you have agreed to each and all of the terms and conditions set forth below, and waive any right to claim ambiguity or error in this Agreement.. If you do not agree to each and all of these terms and conditions please do not use the Site and leave the Site immediately. We reserve the right, at our sole and absolute discretion, to change, modify, add, or remove portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately; therefore, please check these terms periodically for changes. Your continued use of the Site following the posting of changes to this Agreement will mean you accept those changes. Please print and retain a copy of this Agreement, as it may be changed from time to time, for your records.


We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site. We cannot ensure that you will be satisfied with any products or services that you purchase from the Site or from a third-party site that links to or from the Site or third party content on the Site. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites or content. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against the Indemnified Parties with respect to such sites and third party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
The Indemnified Parties are not responsible for telephone, electric, electronic, network, Internet, computer, hardware or software program malfunctions, failures, delays or difficulties, or late, lost, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail, e-mail, form postings, connections, messages or entries, or the security of any and all such matters.


Further, the Indemnified Parties are not responsible for incorrect or inaccurate entry information, whether caused by Internet users or by any of the equipment or programming associated with or utilized in the Site or by any technical or human error which may occur in the processing of any information related to the Site.
The Site may contain technical inaccuracies or typographical errors or omissions. Ovolo Group is not responsible for any typographical, photographic, technical or pricing (including without limitation mistaken hotel rates) errors listed on our Site. Ovolo Group reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.


We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.


We reserve the right to determine whether claims for our Best Rate Guarantee are valid and meet all of the defined requirements and terms and conditions of the program. All claims will be verified and confirmed. If a claim is deemed to qualify, the claimant will be contacted by our Reservations Department and claim will be handled according to the terms and conditions of the program.

Ovolo TripAdvisor Travellers’ Choice Instagram Competition (the “Competition”)

Competition Terms and Conditions


  1. General
  • The Promoter is OMG Hotels AU Pty Ltd ABN. 14 626 442 073 of 6 Cowper Wharf Road, Woolloomooloo, New South Wales 2011 (the “Regional Office”).
  • Entry into the Competition is deemed acceptance of these terms and conditions.
  • The Competition commences on (AEST) 14/02/2019 9am closes on AEST 1/03/2019 AEST 11:59pm


(“Promotional Period”). All entries must be received by the Promoter within the Promotional Period.

Entry Requirements

  • Employees of the Promoter and the related bodies corporate of the Promoter, and their immediate families are ineligible to enter.
  • For any participant who are children up to and including the age of 18 years, the guardian and/or parent of the child is deemed to have agreed to the terms and conditions set out herein on behalf of the child and in their personal capacity as guardian or parent of the child.
  • How to enter: WIN Ovolo’s biggest giveaway ever! To Celebrate Ovolo Woolloomooloo being crowned Number 1 in @TripAdvisor’s Travelers Choice awards, we’re giving you the chance to win an all-inclusive four-night trip to Sydney, and you can even bring a friend! The prize includes return flights, @Tesla airport transfers, dinner for two at @alibisydney and @mister.percy, two nights at Ovolo Woolloomooloo and two nights at Ovolo 1888 Darling Harbour. To enter:
  • Follow @OvoloHotels on Instagram
  • Tag a friend in the post on the @OvoloHotels account, posted Thursday 14th February, 2019.
  • Conditions of entry: At the closing time and date of the Promotional Period as stipulated above, the winner will be selected at random, via a random generated name being selected.

The Prize

  • The Prize(s) is/are:
    • Two-nights’ accommodation at Ovolo Woolloomooloo in a Cityvoo King Room
      NB: Accommodation must be booked for use during available dates as provided by Ovolo Hotels
    • Two- nights’ accommodation for two people at Ovolo 1888 Darling Harbour in a Loft Room

NB: Accommodation must be booked for use during available dates as provided by Ovolo Hotels

  • A Flight Centre gift card valued up to $2000 with $ value provided based on cost of return flights from guests hometown
  • Dinner for two people at Alibi Sydney to the value of $150
  • Dinner for two people at Mister Percy to the value of $150
  • Return Tesla airport transfers to the value of $300
  • Total prize value is $4,300
  1. Winning Entry/ies and Notification
    • The winning entry will be selected on Monday 4th March 2019 at the Promoter’s Headquarters.
    • The Promoter will notify the winner(s) at AEST 3:00pm 4th March 2019 in writing or by phone or email or by any other means the Promoter deems appropriate, including Facebook, Instagram posts on Ovolo Hotels accounts.
  • If the winner fails to claim and collect the prize by 11:59pm 8th March 2019 AEST or the winner’s entry is deemed invalid by the Promoter, the winner is deemed to have forfeited and abandoned the prize. The Promoter will select an alternate winner on at AEST 3:00 pm 11th March 2019 at the Promoter’s Headquarters. The Promoter will promptly notify the alternate winner by phone or in writing. If the alternate winner fails to claim and collect the prize within seven (7) days after the Promoter has contacted the alternate winner or the winner’s entry is deemed invalid by the Promoter, the winner is deemed to have forfeited and abandoned the prize. The Promoter is not required to select another winner.
  • If any prize is unavailable or otherwise unable to be supplied, the Promoter may substitute the prize with a prize of equal value, subject to any directions from a regulatory authority.
  • Prize can be claim between 1st April 2019 – 31st August 2019, based on availability at time of bookings
  1. General Conditions
  • Prize(s) cannot be transferred, exchanged, or redeemed for cash.
  • The Promoter is entitled to verify the validity of entries and the identity entrants/winner(s), and to disqualify any entrant/winner who submits an entry that is contrary to these Terms and Conditions, or who tampers with the entry process. Failure by the Promoter to enforce any of its rights at any stage is not a waiver of those rights.
  • Incomplete, indecipherable or illegible entries will be deemed invalid.
  • Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability for any personal injury, death, loss and damage; whether direct, indirect, special or consequential, arising in any way out of the Competition and/or the prize(s), including but not limited to any liability arising from any technical difficulties or equipment malfunction; any reason beyond the

Promoter’s reasonable control; any variation of the prize value; any tax liability incurred by the winner or entrant; or redemption or use of a prize.

  • If the Competition is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter is entitled to, the fullest extent permitted by law: disqualify any entrant; or subject to any direction from a regulatory authority, to modify, suspend, terminate or cancel the Competition.
  • The Promoter collects personal information in order to conduct the Competition and may, for this purpose, disclose such information to third parties and if required, to the Australian regulatory authorities. Entry is conditional on providing this information.
  • By submitting an entry:
    • you warrant and agree that:
      • all your entries become the property of the Promoter;
  • entrants expressly consent to the Promoter using:
  • the entrant’s entry (either in part or in full), name, likeness, image and/or voice to be reproduced and/or published in any medium for an unlimited period without remuneration for the purpose of promoting this Competition, the Promoter’s business, and any products manufactured, distributed and/or supplied by the Promoter; and
  • their personal information for promotional, marketing, publicity, research, and profiling purposes, including sending electronic messages or telephoning the entrant. Personal information will only be used in accordance with the Promoter’s privacy policy


The Promoter will endeavour to provide the entrant with an option to opt out of receipt of such communications every time the Promoter contacts the entrant. Entrants should direct any request to access, update or correct information to the Promoter.

NSW Permit Number: LTPS/19/32074